User Segment API not working for end user

답변함

2023년 1월 06일에 게시됨

I am trying to pull which user segment the current logged in end user belongs to. I am currently using the "GET /api/v2/users/me" to retrieve the current users ID and using that ID to try to pull the user segments. (Code below, it's working for admins but not for end users, I also masked the email and tokenID for this forum purposes)

$.getJSON('/api/v2/users/me', function(data) {
    console.log("got data", data);
      getUserSegment(data.user.id);
});


function getUserSegment(userID){  
  // fetch UserSegment API.  
  $.ajax
  ({
  url: '/api/v2/help_center/users/'+userID+'/user_segments.json',
  headers: {
    "Authorization": "Basic email-address/token:tokenID"
  },
  beforeSend: function (xhr){
xhr.setRequestHeader('Authorization', "Basic "+ btoa("email-address/token:tokenID")); 
    },
  secure: true,
  type: 'GET',
  contentType: "application/json",
  dateType: 'json',
  success: function(data){
    data.user_segments.forEach(function(element, index) {
          alert(element.name);
        });
    }
});
  }

Please help, not sure why it's not working.

댓글 7개

Ahmed Zaid

2025년 7월 24일

Hi Ravi Kumar this is only possible for agents. You need some elaborate workarounds for a user to identify their own user segment:

Option 1: Mirror the user segment conditions in your frontend code if possible. For example, User is in segment foo which applies to orgs with tag bar:

<script>
    document.addEventListener("DOMContentLoaded", () => {
        for (let org of HelpCenter.user.organizations) {
            if (org.tags.includes("bar")) {
                // Apply foo segment logic
                break;
            }
        }
    });
</script>

Option 2: If you have arbitrary conditions and you have categories/sections dedicated to this segment, iterate over categories using helpers and objects and test if a user can access the restricted sections. This is more complicated and may not apply to all templates.