Getting the most from reporting/explore

2 댓글

  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    We are doing the following in our company and previous company.

    1. Let the customer fill out ticket form and select their concern and this will be added on the Ticket field in Zendesk
    2. If via call then might as well use IVR so customer can select which concern they are calling about. 

    Also, make the ticket category or type "Simple". Otherwise, you'll really end up having incorrect data for reporting. 

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for sharing that, Jahn Bronilla!


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