Advanced WYSIWYG Editor?

5 댓글

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Jared Pease

    Just to clarify, are you talking about the article editor in Guide Admin? If so we do have all the features that you've listed (and more). You can check the article toolbar reference to see where to find them. In case you are in the Guide Admin article editor and still don't see them please raise submit it to our support team, we'll need to look into your case more closely. 

    Ps. Zendesk is not built on WordPress :)

    0
  • Jared Pease

    Oh I always assumed it was built on Wordpress because it is a Wordpress plugin on my site. Good to know though. 

    I am creating macros and am in the macro editor screen. Would these options apply to there as well or does it only apply to the article editor?

    0
  • Jared Pease

    I am guessing that the Macro editor is a content block editor, based on that chart on the link you sent me. I am hoping not as I really would like text color and text alignment options for my macro creation.

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    No, unfortunately, it isn't. Macros are used in Support not a Guide so it's all a little outside of my expertise but I did a quick search and found this bit about formatting in macros. If you'd like to leave feedback for our Support team this would be the best place.

    0
  • Jayson Clarg

    You can consider crafting your content using external rich text editors or HTML editors that offer more advanced formatting options.

    Then, you can paste the formatted content into Zendesk's editor. Additionally, you might want to explore Zendesk's apps or integrations that could provide enhanced editing features or compatibility with other tools.

    While there might not be an immediate solution within Zendesk's interface, these workarounds can help you create more visually appealing and formatted content. 

    0

댓글을 남기려면 로그인하세요.

Zendesk 제공