So I follow a lot of topics in the Zendesk community forum.
I get lots of email when new posts are created in a category. Visiting the forum web page itself to follow topics are not a good user experience to me, because it's slow to load and to navigate, and hard to get an overview. But following we email works fine, because I can quickly scan if I'm interested in my email client, where I get these email notifications.
Sometimes, people @mention me. In my email client I then get an email with subject: "you where mentioned in...". That's good.
When I log into the forum to reply, there is a notification bell that always show 6 entries (max no. of notifications I guess) when I have logged in.
It's full of irrelevant events, because I have lots of topic subscription.
Also, scanning threads where I was mentioned and replying back, are bread and butter for participating in a forum.
So today I want to reply to the posts, where I was mentioned.
These replies or threads are not shown in notification. Aa my screenshot shows, the notification is full of uninteresting "Article was created" events. Why is this a "notification" event? Why is not messages/mentioned and topic/category activity separate things?
I want to check where I was mentioned and reply.
I try to find the posts. I go into My profile > My activities > Contributions. Then I search Posts/Community comments/articles. Or maybe I have to search My profile. I checked briefly. couldn't find it.
I never found it.
Had to go back to the email that had to the direct link to the article with the where I was mentioned.
How are people keeping track of their conversations?
Kind of crazy. We don't use the Gather product, but we are on Enterprise Suite, so its included. Sometimes, I evaluate if we should leverage Gather for our forum, and switch from our current solution.
Every time I do it, Gather is just full of these kind of things that convince me our current users would hate it, if we switched. I feel the people building this community product, have now idea how forums works.
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