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  Shawna James

  • 2023년 09월 13일 17:57

  Community Product Feedback Specialist

  Hi all, thank you so much for your comments here. I wanted to make folks aware of a older thread on this matter: https://support.zendesk.com/hc/en-us/community/posts/4753526760602-Option-to-replace-AnswerBot-Icon-in-Flowbuilder
  We are going to close this thread for comment and move all future conversation on this product feature request over to that post to simply our responses, tracking, and updates from PM's. All comments and upvotes on this thread have been recorded so please don't feel the need to repost your notes in the other thread. 

  Thank you for your time and energy helping bring awareness to this feature request!

• Eliot Chen

  • 2023년 04월 14일 01:55

  The current avatar cannot be more representative of its own characteristic. 

   

• Heidi Washington

  • 2023년 05월 17일 19:40

  Totally agree. For companies wanting to build a personalized approach, we need to be able to add real faces or brand icons to build the brand image and ensure trust.

• Jonathan Aldridge

  • 2023년 05월 24일 00:31

  We cannot enable any Zendesk bot due to this avatar restriction - therefore we are stuck using custom scripts to hack the widget, and putting desired projects on hold until this is available. 
  Is there any timeframe available for this much requested and surely rather simple enhancement?

• Audrie Jurgens

  • 2023년 05월 26일 04:43

  I agree.  We have a Bot with a distinct personality who is our company mascot and we should easily be able to use his avatar.  The existing avatar is soulless and the color clashes horribly with the rest of the messaging window that was carefully styled.

  What is the timeframe for this necessary function to be added to Messaging?

• Mike Landers

  • 2023년 05월 29일 18:21

  Any update on this issue? It seems puzzling that a feature this common still has no progress. 

• Paul Riscalla

  • 2023년 05월 29일 21:29

  Also interested, this is a basic feature that every competitor product has!

• Andy Schulz

  • 2023년 06월 09일 15:37

  Agreed. I would like to see this be modifiable as well.

• Dave Kelsen

  • 2023년 06월 12일 15:20

  Also agree, what's the hold up?

• Mike Petersen

  • 2023년 07월 19일 15:34

  Still in a holding pattern???  Still do not see any update on this.

   

• Paul Riscalla

  • 2023년 07월 19일 16:01

  Agree with Mike! This is such a simple feature available on other platforms. Zendesk is surprisingly behind on some common features like this that you would expect to have. 

• Costel

  • 2023년 07월 21일 21:44

  I would love to see someone from Zendesk actually jump in and provide some updates on this.

• Mike Petersen

  • 2023년 08월 02일 18:07

  It has been a couple of weeks now, and still no feedback from Zendesk!

• Peter Borrell

  • 2023년 08월 16일 00:54

  I would also find this a great feature. My branding department wants to be able to change the answerbot avatar to our custom logo for the company chat bot.

• Rafa Gutierrez

  • 2023년 08월 25일 18:33

  Is there a CSS class or ID anyone is using to override this?

• Caitlin Triana

  • 2023년 09월 12일 14:58

  Adding another vote to please update this feature!

• John

  • 2023년 09월 13일 03:54

  Zendesk, PLEASE change this. It seems like this issue has been raised since long time ago. It wouldn't take too much of developer's time to update this feature. The current icon looks absolutely soul-less and has no meaning to it. From a brand and marketing perspective, this is one big reason not to use this service. This is the first icon that every customer encounters when they face the web widget. 

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