We have native mobile apps (IOS and Android) and currently have users submit a request by the app launching their email app. We add the device log and what ever the user types in and send as an email to Zendesk support.
We want to change this to launch a Submit a Request form, attach the device log automatically, and have the user fill out the fields of the form; then create the ticket.
We do not need or want to have a bot-like experience, just a form fill and submit.
Any help will be greatly appreciated.
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