Create the ability to create categories for internal use only
Create the ability to create categories for internal use only so a KB can be developed more in depth than customer facing, and people classed as "Staff Members" in support portal should be able to access it, not just "agents and admins"
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We would find this useful as well. We want to move much of our internal documentation for CS to Guide, but can't due to lack of "internal-only" organization options (such as Categories which are hidden from the customer-facing list in our Help Center).
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Ability to have subcategories - Deeper organization of articles
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