• Greg Katechis

  • 2023년 03월 29일 20:46

  Zendesk Developer Advocacy

  Hi Appu! Thanks for reporting this...I was just able to reproduce the issue. I've reached out to our team that handles this and I'll drop you a line when I hear back from them.

• Greg Katechis

  • 2023년 03월 31일 19:15

  Zendesk Developer Advocacy

  Hi Appu, just an update...my dev team confirmed today that this is not working as expected and they've opened up a card in their backlog to get this fixed. I don't have an ETA at the moment, so I would recommend using the id method for now and as soon as they have a fix deployed, I'll confirm it and let you know. Thanks again for reporting this issue!
  
• AppuSamy

  • 2023년 03월 30일 08:19

  Hi Greg Katechis,

  Please resolve this issue as soon as possible. Because for implementation in our code I need to get the scope : read for every authorization, so that I can get the Token ID by calling OAuth Token API and revoke the Token. If current.json is working properly its a big relief and we can get only the specific scopes necessary for making requests.

   

  Looking for your Reply.

  Thanks.

  Appu Samy.

• Evan

  • 2023년 04월 25일 00:42

  I would also like to escalate this issue, my team and I have run into the same problem: when can we expect a fix?

• Greg Katechis

  • 2023년 04월 25일 20:21

  Zendesk Developer Advocacy

  Hi all! The dev team has added this to their backlog, but there is no current ETA for a solution. When we have an ETA or a fix in place, I'll drop an update here.
  
• AppuSamy

  • 2023년 05월 22일 07:56

  Is there any updates on this Greg Katechis?

• AppuSamy

  • 2023년 06월 09일 12:51

  Hello Greg Katechis
  
  I have tagged you like 2 1/2 weeks before, but you didn't even try to reply the message. We need this solution ASAP. By the way all of those who are using your APIs need this solution. Its not like they do it another way, please make this as priority and work on this to resolve the issue.
  
  Let an issue persisting for this much time is not good. Its not like no one knows about this, we know and mentioned to you about this. I am expecting a positive response from you.

• Greg Katechis

  • 2023년 06월 09일 19:23

  Zendesk Developer Advocacy

  Hi Appu! As I mentioned in my comment on April 25, as soon as I have an update, I will drop a line in here. I do not have any control over that team's roadmap and they have quite a few high priority items already pending. I am actively watching the progress and when we have some more updates on this topic, I will drop a line in here.

• Dinesh Local

  • 2023년 08월 18일 18:46

  on the same note, i revoked the token however when i signed in again on webpage of an app which takes me to the zendesk sign in page, but this time it did not bring up the page asking me to authorize to access zendesk. 

  This is a bug, after revoking token, it is not asking me to authorize

  Dinesh

• AppuSamy

  • 2023년 09월 21일 05:32

  Any updates on this Greg Katechis?

   

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