Can originator of API call's data be included in the audit trail?

4 댓글

  • Dane
    Zendesk Engineering
    Hi Eric,

    Unfortunately, the properties you have mentioned is not included in the JSON payload when making the call.
    0
  • Eric

    Dane Could this be considered a feature request? Especially for API integrations, I would see the information being forwarded that represents the request originator as being more beneficial than the IP of the API's server.

    0
  • Dane
    Zendesk Engineering
    Of course. We continuously improve our services based on these feedbacks/requests as well.  Would you mind posting your use case to our Feedback on Support topic? We have a template you can copy and use in your post. This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
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  • Eric

    Great advice, Dane. I created https://support.zendesk.com/hc/en-us/community/posts/5641389641114-Support-passing-ticket-creator-s-IP-and-user-agent-to-the-API

    What's the best practice for marking this post as closed & pointing the the feature requested that resulted?

    0

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