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Having "Your email address" field for end-users a drop down list

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Camilla Pio di Savoia

2023년 4월 25일에 게시됨

Hi all,

I have two "Submit a Request" forms that are used by specific email distros. Is there a way to create tags based on the email address filled out in the "Your email" field? Better yet, is it possible to do that AND update the "Your email" field from being text based to a drop down list? Something like this:

I don't want to make it its own custom field as that would add an extra step for teams. Unless there is a way to do that and make it so the custom field puts the email distro selected from the drop down as the Requestor AND hide the "Your email" field for the request forms.

Thanks!

 

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    Julio H

    Zendesk Customer Care

    Hi Camilla,
     
    Thanks for your feedback. 

    Currently, the email system default field does not support this behaviour. The system field must always be present to identify end users with their profile in Zendesk and it is only text base and no tag associated. 

    This can achieve at the moment using a dropdown custom field that will be linked to tags for each value. Unfortunately, you can not set the requester via trigger using a tag. 

    A way to achieve this process, will be via a custom form using API:

    Building a custom ticket form with the Ticketing API

    I hope it helps!

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