Bulk download call recordings

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2023년 4월 28일에 게시됨

Hello, we would like to download call recordings for our agents

Currently, there are two options available

Incremental Call exports of call metrics and Download Recordings app

Download recordings only allows downloading of recordings per ticket

When will there be an option to bulk download multiple ticket recordings?

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날짜

공식

Zendesk Product Manager

2023년 5월 03일

Hello,

Thank you for your question. At this time this capability is not on the roadmap. However, you can accomplish this via our API (see here).

Thanks,
Sean

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