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Jira App - Allow for More Field Selections When Creating a Ticket

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Matt Zdonczik

2023년 5월 16일에 게시됨

We have hit a point where we can no longer decide what fields show on the create screen in Zendesk when creating a ticket for Jira. We need the ability to add more fields on that create screen

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    David Gillespie

    Zendesk Product Manager

    Hi Matt Zdonczik,

    Thanks for providing this feedback. 

    How many fields did you need to add to the Create Issue modal? What sort of fields are you looking to include?

    We aren't actively working on the Jira integration but I would like to capture as much detail as possible against the feature request.

    Thanks,

    David

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    Matt Zdonczik

    Hi @...,

    In our current scenario, we need to add 5 fields for 2 specific issue types and then 4 fields for another. This then needs to be done on an ever growing list of projects.

    The amount of projects at the moment is approximately 200

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