Is there a way to see how many times a ticket has been updated with the same status in Explore?
I know we can report on how many times a status changed, but can we report on how many times a ticket was updated and the status stayed the same?
For example, a ticket is updated 10 times in Open status without ever changing into Pending status. Is this something we can track in Explore?
Thank you!
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Hello Holly,
this would be something that you would have to do maually.
By using Tags, you could add them to Triggers and then report on it that way.
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