How do I calculate how many tickets are in pending status each day?

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1 댓글

  • ZZ Graeme Carmichael
    Community Moderator

    In Explore, use the Support Backlog History dataset.

    Metrics

    • Sum Tickets

    Rows

    • Backlog Recorded date

    Filter

    • Status = Pending
    • Backlog recorded date, for example, the last week

    The Backlog History dataset takes a snapshot of your account at the end of each day. That is best place to see the total pending tickets each day and how they move from day to day.

     

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