Any Zendesk API to send messages to a agent?
Is there any way to send messages to an agent from my server thought API?
I'm currently trying to use the Chat Conversations API.
Documentation says to use the web widgets to send "Messages from the Visitor" to the agent, but I need to send messages to the conversation without the web widget because it would be triggered on the server's side.
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Hi Carlos,
The Chat Conversations API is designed to provide a conversation between the visitor and an agent, which is why the interaction must occur within a widget. Can you share a general overview of the agent experience with your end goal? Is there data about the visitor you'd like to surface to the agent outside the flow of the visitor conversation? How are these messages intended to affect the agent's workflow?
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