I start using messaging(Chat) recently, set tags for web-widget message, and set trigger to make tickets assigned to a group automatically. But members in the group need to click "take it" and "submit as open" before they can reply to customer...Why members in the group can't just reply? It's a bit ridiculous honestly if I need to do these operations before reply to an instant message, which is highly time-sensitive. Hope this can be reconsidered and fixed.
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