Incoming email notification
답변함Is there any feature where we can put notification when there's an incoming email?
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Elizabeth Chong - do you mean notification for agent in the event of ticket creation?
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Here's the situation, our agent need to respond to the email coming in to Zendesk. I was wondering if we could set like a notification sound for this incoming mail from the customer?
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I am afraid incoming notification sound is not possible for email but possible for chat.
You can set up email notification though for email respond whenever a tickets has been updated by the end user/customer.
A complete guide to understanding email in Zendesk - Part 2: Incoming email requests and notifications
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