최근 검색

최근 검색 없음

Hide Groups that only contain Lite users

답변함
image avatar

Richard Tudge

2023년 7월 28일에 게시됨

We have groups set up that only contain Lite users who cant be assigned tickets. These groups still appear in the assignee field when working on a ticket which is unnecessary.

Is it possible to hide these groups from the assignee list?

1

1

댓글 1개

날짜
    image avatar

    Viktor Osetrov

    Zendesk Customer Care

    Hello Richard,

    We can recommend Installing and using the Assignment Control app for blocking the visibility of specific users and groups as assignees.

    Thanks

    0

    댓글을 남기려면 로그인하세요.

    원하는 정보를 못 찾으셨나요?

    새 게시물