Trigger condition - Add (assignee) to 'Current user'

답변함


2023년 8월 03일에 게시됨

In Trigger conditions 'Current user' has (agent), (end-user), and all agents listed by name.  When I want to create a trigger using condition 'current user' and I want the ticket assignee as the current user, I need to create a separate trigger for each agent.  If (assignee) was also an option, I could make a single trigger for this.


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Hey Daniel, thank you so much for jumping in here and providing an answer to Ian. It is folks like yourself who make this community great. Thanks both!

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That worked exactly as I wanted.  Thanks.

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Wouldn't this work?

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