Chat time out
답변함Hi there, I would like to request a "fix" for Zen Desk chats. Currently if a customer uses their cell phone to chat in, and leaves the chat to look up a needed piece of information for the chat, it drops. The customer has to chat back in and start all over again.
Can a solution be provided? This is frustrating the customers.
Thank you,
Aimee
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Hi Aimee,
You can find more information on when Chat times out here: https://support.zendesk.com/hc/en-us/articles/4408836091034-When-do-chats-time-out-
To avoid disconnections altogether, you can consider moving your conversational experience to Messaging. As Messaging is not session-based, the concept of disconnecting, or having visitors end the chat does not apply. Learn more about the move here: https://support.zendesk.com/hc/en-us/articles/4408821531162-Migrating-from-live-chat-to-messaging
Hope this helps!
- Sarah D.
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