Unity SDK

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Dolly

2023년 8월 10일에 게시됨

Hello, 

I've just taken out a Team subscription for one person (Support + Live chat and messaging). 

I work for a mobile games company and we've integrated your support via the Unity SDK that you offer. 

I've been testing for several days but I can't : 

- Integrate the bot into the conversions directly on the mobile application (note that we used the Unity SDK and not the Web Widget). 
- Put an automatic message with the player's name saying "hello + name + how can I help you".
- Get the player's name from Zendesk (for my agents) instead of having the default setting "Mobile App User". 

I can't do any of these tasks. I have the impression that the Unity SDK is very useful because we can customise it with our game UI but we cannot modify anything concerning the classic Zendesk functionalities? 

Sincerely

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      공식

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      Gofran Shakair

      Zendesk Product Manager

      Hello Dolla, Thank you for your post, seems you tried using the Classic SDK which dose not have support for the bot.

      I would advise you to switch to our newest SDK which has support for the tasks you mentioned. you can sign up for EAP here and I will get you set up quickly when you do. 

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