Feature Request Summary:
We are a software company and we use Zendesk Gather as an Ideas Portal so that customers and partners can submit feature requests and change requests to product management.
In regular meetings the product owners talk to customers and partners and both sides have expressed the wish to have a short number/ID per feature request as a reference - similar to tickets.
Community posts currently only have a very long and technical ID.
This technical ID is not suitable as a reference in the communication between us and the customers, because hardly anyone can remember a fourteen-digit number like "13186641115922" or type it in error-free only after hearing it.
Both our product owners and the contact persons have expressed the clear wish to have a short and simple number as a reference for each product idea (= post in Zendesk Gather).
Business impact of limitation or missing feature:
The daily work between our customers and partners and our product management suffers from efficiency and acceptance.
The product management would like to switch to a dedicated solution like Aha! or UserVoice.
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