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Why two different users of similar emails were recognized as the same one?



2023년 9월 20일에 게시됨

We are using zendesk user api to create new users. Before we create a new user, we search if the user email already exists. If not, we create a new user. Otherwise, we update the existing user profile. 

Here comes the issue.

The email earcutcat133@gmail.com and the email earcutcat@gmail.com was recognized as the same user by zendesk api. 

How can we avoid this issue?

Is it possible to create two users with these two emails? 


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