Call Record update never visible in Zendesk voice comment

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3 댓글

  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hello,
     
    I've created a ticket to allow us to review your test examples together.  
    0
  • Will P

    Hi Christopher Kennedy, we we're having the same issue with this. We can create call objects, add them to the ticket and update the call object via the API. The description for the "Update a call" endpoint is "Updates a voice comment on the ticket linked to the call object." but it seems to only update the call object, not update the voice comment linked to that call object that's already on a ticket. Is this the expected behavior?

    The desired flow is:

    Call starts... Voice object created, voice comment created

    Call ends... Voice object updated, existing voice comment updated with recording etc

    0
  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Will,
     
    This is expected behavior.  I'll ask our team to update the endpoint description. There are a few different approaches you can take based on your desired goal:
     
     
    0

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