Update a custom ticket field with value from Zendesk app

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  • Christian Johnsen

    A note to the flow is that while the first Zendesk app which updates the custom field 'CustomerID' is fetched immediately, the second Zendesk app which fetches the phone number from the CustomerID takes a few seconds to finish it's job. I suspect the issue is to be found here. 

    I don't know exactly how the custom fields are being updated; if it's a one time thing when the ticket has been loaded, or if the custom fields are updated several times? 

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