A client of ours have their own IVR and they want calls to exit their IVR and be transferred into our phone system (we are planning on using Zendesk Talk for this project)
When the call reaches us from the client's IVR can we make it go through another IVR within our Zendesk Talk set up before it reaches an agent?
If we can do the above, then is it possible for this second IVR (in Talk) to have the following configuration;
Press 1 for a call back so you don't have to hold
Press 2 to receive an SMS message (we want to send an outbound SMS with a website link it it that directs them to a page with live chat on so they can chat to us instead of continue with the call)
Continue to hold and wait for a member of our telephony team
P.S. If there is a way to do this without needing to use an outbound SMS that would be amazing as it would save the outbound SMS cost as well.
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