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Conflict between Message Intent and Training questions in BOT

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Elisa

2023년 11월 27일에 게시됨

Hello,

we are encountering problems giving the right answers to users who are interecting with the BOT.

It often happens that the intent is correct, and we have an answer set for that, but for some reason the BOT is returning a different answer, one that should be proposed with specific training questions. The problem is that we are not able to understand why this is happening, the training questions are very different from the actual question of the user

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    Daniel Aron

    Zendesk Product Manager

    Thanks for reaching out Elisa. I'll follow up with you directly to gather more info and investigate your specific case.

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    Elina

    Hey Elisa, I have been noticing the same with our bot! Were you able to resolve that? Thank you so much in advance! :) 

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    Elisa

    Hi Elina, unfortunately at the moment we still have the problem

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    Brett Bowser

    Zendesk Community Manager

    Elina I followed up with our Generative AI team internally and the mentioned they would follow up with you privately :). Can you confirm you received an email from them?

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    Arno (EMEA Partner)

    I would be also interested in possible solution to this issue. 

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