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Ticket not show up in the queue timely

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Chaimiao Wu

2023년 11월 29일에 게시됨

Hi there,

Recently we received reports from agents that a ticket didn't show up in corresponding queue when created, until 4 days later, agents can see it in the queue.

This is our first time have this issue and it is so weird. Is there any recent outage or any other bug resulting in this case? We didn't change anything of the view and group settings.

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    Noly Maron Unson

    Zendesk Customer Care

    Hi Chaimiao,

    I may need to rope you in on a ticket so that we can discuss this issue in detail. Please check your email for my message and we can start from there.

    Thank you.

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