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How to export data from the Time Tracking app

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Renaud Croix

Most Engaged Newbie of the Year - 2021

2024년 1월 11일에 게시됨

Hello, 

I would like to export data from the Time Tracking app (https://www.zendesk.com/marketplace/apps/support/35111/time-tracking/?queryID=f598420b71cec082d74cb1ae33b072eb)
(cf time spent by ticket by agents)


How to process ?

Thank you

 

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    Jacob the Moderator

    Zendesk LuminaryCommunity Moderator

    Hi Renaud Croix 👋

    Are you already familiar with the Explore setup that lets you report on the Time Tracking data?

    Time Tracking app: Metrics you need to be measuring.

    👆 This article shows the metrics you'll need and includes three sample reports to get you started. You can further customize the reporting you want to do, and like other reports and dashboards, you can export their results, or schedule regular email deliveries.

    I hope this helps you out.

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    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Hey Renaud Croix -

    Jacob beat me to it.  The only thing I'll add here is that TymeShift, recently acquired by Zendesk, can help you go deeper into those analytics if needed.

    Brandon

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