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Salesforce app in Zendesk doesn't support Account Hierarchy Lookup
2024년 1월 19일에 게시됨
Hey Team,
We wanted to bring this to attention that Salesforce app in Zendesk doesn't support Account Hierarchy Lookup.
we were supporting a user on a ticket where the question was raised the account wasn't popping up!
So it is useful to have this feature enabled as it has high importance!
Without this feature, an agent is not aware of important information that does exist in Salesforce. This may lead them to provide incorrect support, or waste additional time as they have to do manual search
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Shawna James
Hey Garima,
Thank you for taking the time to provide us with your feedback. I apologize for the delay in our notification here but want to confirm this has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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