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Is it possible for a user to attach a zip file when taking a question from a user?
2024년 4월 16일에 게시됨
Hello.
We're trying to use Zendesk to build a support site for our products.
I would like to receive images and model data when customers of our product ask us questions, can I attach them?
And if customers can attach data, is there a limit to the amount of data they can have?
Thanks in advance for your reply.
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Audrey Ann Cipriano
Hi 水谷 you can certainly send and receive attachments from your customers :)
You can enable this setting by following instructions here: Enabling attachments in Tickets
As for the limit, the attachment limit for a single file is 50 MB. You may also find more info on the size limitations in the article above.
Hope this helps!
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水谷
Dear Audrey,
Thank you for the quick answer.
Your answer is exactly what I wanted to know.
I will also check the site you taught.
Thank you.
Best Regard.
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Audrey Ann Cipriano
You're welcome, we're happy to help! :)
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