최근 검색


최근 검색 없음

Create trigger to "End Session" on messaging instead of agent doing manually



2025년 2월 09일에 게시됨

Hi everyone - hoping this gets some traction as a ZD update

 

The question I raised to ZD Support: Is it possible to create a trigger to end messaging session when ticket is assigned / pending / solved?

 

Reason: Currently - our agents are trained to end the session on messaging - however there are many instances where they unfortunately forget. In the event the agent is not working, and the user reopens the chat - the dialogue is in their open tickets and not routed to a live agent.  Ideally - would be great to have  a trigger that any time they assign the ticket to someone else, send an email instead of message, or solve the ticket - that the messaging session is ended. This way - if they mistakenly do not “end session” it happens automatically. 

ZD Response: currently not possible. You can only use end session feature as a condition and not an action in our business rules.

 

If anyone has a work around - please comment below!

 

Thank you

 

-Nikki

 

 


1

0

댓글 0개

댓글을 남기려면 로그인하세요.

원하는 정보를 못 찾으셨나요?

새 게시물