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Can we add a group in Zendesk as approver?



2025년 3월 10일에 게시됨

Can we add a Group that we created in Zendesk? Suppose we have a Managers group and an agent generates an approval workflow for the group triggering an email and a slack message. If anyone from that group can approve the request, the request status will be approved.

 

Do you have something in works for a use-case like this?

 

 


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