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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Ma...

2019년 3월 28일에 게시됨 · Andrei Kamarouski

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The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. L...

2021년 8월 18일에 게시됨 · Trapta Singh

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As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

2024년 1월 03일에 게시됨 · Brandon (729)

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** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

2024년 1월 15일에 게시됨 · Abdelhameed Khaled

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A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

2024년 2월 08일에 게시됨 · Trae McConniel

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Hi Community,   Question - Is there any way to automatically close an open accordion when you click to open another...

2024년 6월 18일에 게시됨 · Ifra Saqlain

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I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

2024년 10월 02일에 게시됨 · Matthew Toenjes

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Check out these Guide tips for your Help Center!   Follow this post and we'll update you when we add a new tip.  Tips ...

2013년 8월 21일에 게시됨 · Jennifer Rowe

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I've been searching the KB and I guess I'm not using the correct terms to find what feature I'm looking for. We get tick...

2025년 2월 05일에 게시됨 · Jeff Hubbard

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We've seen a recent uptick in SPAM emails to our Support channels.I was wondering if anyone had any Trigger/Automation s...

2025년 2월 19일에 게시됨 · Ross Thomas

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