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Discussion - Tips and best practices from the community
Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.
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Hey guys! I know people have posted about converting macros .json files to CSV. I made a tool to help do it! Currently, ...
2021년 9월 23일에 게시됨 · Nick Kassebaum
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I wanted to share how our team is doing Knowledge Sharing today. We have a lot going on in our knowledge process, so I'...
2017년 8월 15일에 게시됨 · Dan Cooper
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There are a number of posts in Zendesk Community space about the need to have dynamic Agent signatures or signatures wit...
2021년 2월 09일에 게시됨 · Andrey Sarapulov
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The goal of this trick to add a little little bit of functionality to the workflow of light agents. By notifying regular...
2016년 5월 12일에 게시됨 · Kay
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"Hi Patrick, we really love your product, could you please send us a printable user manual so we can have an in-depth lo...
2017년 4월 16일에 게시됨 · Philipp Sondras
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For our requirements we want to proofread articles before they go live to customers. I came up with a process that seems...
2017년 8월 23일에 게시됨 · Andrew Schreiner
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Tags are a very useful part of Zendesk. Obviously, you will need the correct Zendesk package to use them. Speak to your...
2020년 4월 27일에 게시됨 · Jeremy Heath
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Outlook Add-in Forward to Zendesk Link to open source code: https://github.com/dbr2hb/Outlook-to-Zendesk Note: currently...
2018년 3월 07일에 게시됨 · David Raboy
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Background We do Customer Service for our online and physical store customers in 4 countries - Denmark, Sweden, Norway a...
2017년 8월 18일에 게시됨 · Jacob the Moderator
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Hi everyone, not quite sure if this is the right place, it feels like a tip/trick but it's also a bit of a plug of somet...
2018년 6월 08일에 게시됨 · Dominic Shelton
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