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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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Welcome to the Product Feedback Topic for Zendesk's Help Center (Guide)! No one knows our products better than you, ou...

2023년 9월 29일에 게시됨 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

2023년 9월 29일에 게시됨 · Shawna James

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We need the ability to add a "Visible to" column to the list of articles in Guide so that it will display in our Saved L...

2021년 6월 07일에 게시됨 · Fiona Dirom

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I like the new featured article option. A likely easy enhancement that I could use already would be the ability to custo...

2025년 3월 07일에 게시됨 · Summer Polacek

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My team is thrilled to see Zendesk implementing the ability to place a single article in multiple sections and brands! I...

2024년 10월 01일에 게시됨 · Ashley C

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Currently, custom text fields in Zendesk do not display line breaks correctly in Guide, causing formatting issues that i...

2025년 3월 06일에 게시됨 · Jennifer Lee

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Can size of the media attachment of a video in Help Center can be increased to 400 MB.

2025년 3월 06일에 게시됨 · Gitanjali Chaudhari

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

2025년 3월 05일에 게시됨 · Sydney Neubauer

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Our team sees the value in utilizing content blocks across both our internal and external knowledge bases. However, with...

2025년 3월 06일에 게시됨 · Megan Fallows

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It would be very helpful to have the option to publish articles as unlisted. We constantly send emails with links to ar...

2023년 7월 31일에 게시됨 · Rebeca

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