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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

2024년 12월 04일에 게시됨 · Chaitali Pathak

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Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

2025년 1월 17일에 게시됨 · Shawna James

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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

2023년 11월 21일에 게시됨 · Mo Rizvi

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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

2023년 9월 29일에 게시됨 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

2023년 9월 29일에 게시됨 · Shawna James

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Summary: We request the ability for admins to configure the behavior of the system when a light agent creates a ticket a...

2025년 2월 24일에 게시됨 · Scott Tynan

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Since adding Language intent, we have noticed an increase in errors on tickets where an agent will fill in custom fields...

2025년 2월 11일에 게시됨 · Sloan

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Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets. O...

2021년 1월 06일에 게시됨 · Matt Barry

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Summary: We request the ability to set comments made by light agents to be public by default and to manually choose the ...

2025년 2월 24일에 게시됨 · Scott Tynan

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Description: As an admin and agent, I am requesting a feature that allows us to record "skills" at the organization leve...

2025년 2월 07일에 게시됨 · Scott Tynan

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