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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

2024년 12월 04일에 게시됨 · Chaitali Pathak

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Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

2025년 1월 17일에 게시됨 · Shawna James

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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

2023년 11월 21일에 게시됨 · Mo Rizvi

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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

2023년 9월 29일에 게시됨 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

2023년 9월 29일에 게시됨 · Shawna James

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Surely this needs adding?   We can filter on the status “Open”, “Pending” and "On hold" tickets.  Please add “New ticket...

2024년 10월 01일에 게시됨 · Gary Jackson

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For me I was switched to “Agent Home” today and I haven't tried it before.   My first immediate reaction is that the lis...

2025년 2월 12일에 게시됨 · Love

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Please, add number fields to chat. It doesn't make a lot of sense to only accept text for input from customers……We want ...

2025년 2월 13일에 게시됨 · Bruno Alcantara

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Hi,   We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it require...

2025년 2월 13일에 게시됨 · Alvin Ronnie Caballero

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We often have issues that impact multiple users. It would be really helpful if we had a way to BCC all affected users so...

2021년 2월 17일에 게시됨 · Katie R.M.

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