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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Hello, I've seen this subject mentioned and we've tried a number of times to figure this out with no luck so far, so hop...
2025년 3월 07일에 게시됨 · Will
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Hello, What action do you take when a customer submits a new ticket within a certain number of days after their previous...
2025년 3월 31일에 게시됨 · ye hotiw
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Hi, Why it's not possible to remove the email thread in my last response to the customer and keep only the last sent mes...
2024년 1월 16일에 게시됨 · Saeed Himour
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I asked this question of Support last week, got an email with a ticket link to it but the ticket doesn't exist; if I cli...
2025년 3월 24일에 게시됨 · MineralTree | Support
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Hi - we have noticed that when a user “reacts” to an email notification it updates the ticket. This adds an unnecessary ...
2025년 3월 19일에 게시됨 · Judy Correia
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Does anyone have an interesting way to detect multiple tickets from a customer in Triggers? I am looking to satisfy a re...
2025년 2월 19일에 게시됨 · Michael
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Hello, We are cutting over from Freshdesk to Zendesk next Tuesday morning (3/11) and our compliance team asked me if end...
2025년 3월 06일에 게시됨 · Jayci Minjare
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We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...
2021년 3월 30일에 게시됨 · Ari Harrison
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Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name is...
2023년 6월 22일에 게시됨 · DOMINGO GONZALEZ
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A while ago there was a change to Zendesk that made it so that whenever you click to set a ticket as open, pending, solv...
2019년 1월 29일에 게시됨 · JacobN
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