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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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A lot of our customers are appearantly self closing tickets, by accident. The answer bot suggests articles and the custo...
2024년 7월 21일에 게시됨 · marcel vuijk
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My company uses Macros to send basic information to our clients. There are fields we add to these macros, but not every ...
2024년 10월 31일에 게시됨 · Emily Baker-King
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When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the ...
2024년 9월 04일에 게시됨 · Nora
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We're trying to parse the Zendesk JSON ticket export file that we downloaded from the admin center. The documentation ar...
2024년 12월 29일에 게시됨 · Ryan Ozimek
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Hi, Our company has three distinct financial groups, each aligned with a specific business vertical. I am looking for a ...
2024년 10월 09일에 게시됨 · Bruno Gabriel
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Hello I want to add a notify action to a trigger. On the new ticket, I want to send an mail to the assignee as main reci...
2024년 12월 30일에 게시됨 · Ido Shabi
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Has anyone found a good way to organize these tickets that are linked together? The way we operate is for every product ...
2024년 7월 11일에 게시됨 · Jake Warren
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Our Zendesk application connected to Twitter and sometimes our customer send image via Twitter DM. In Zendesk the image ...
2024년 7월 23일에 게시됨 · Rangga Putra Pertama
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In order to then map it with another tool, I would like to have the organisation name of the requester as a custom field...
2023년 10월 04일에 게시됨 · Cláudia Araújo
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Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a parti...
2019년 3월 28일에 게시됨 · Alex Thorwaldson
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