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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Is there a limit of how many organizations we can have in our db?
      I asked this question of Support last week, got an email with a ticket link to it but the ticket doesn't exist; if I cli...

      2025๋…„ 3์›” 24์ผ์— ๊ฒŒ์‹œ๋จ ยท MineralTree | Support

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      Ticket Attachments - Ability to Set Maximum File Limit per Form
      Hello, We are cutting over from Freshdesk to Zendesk next Tuesday morning (3/11) and our compliance team asked me if end...

      2025๋…„ 3์›” 06์ผ์— ๊ฒŒ์‹œ๋จ ยท Jayci Minjare

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      Split an unrelated request into a new ticket
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      We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

      2021๋…„ 3์›” 30์ผ์— ๊ฒŒ์‹œ๋จ ยท Ari Harrison

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      Bad view ticket counter
      Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name is...

      2023๋…„ 6์›” 22์ผ์— ๊ฒŒ์‹œ๋จ ยท DOMINGO GONZALEZ

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      Prevent Ticket Update from Closing the Tab
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      A while ago there was a change to Zendesk that made it so that whenever you click to set a ticket as open, pending, solv...

      2019๋…„ 1์›” 29์ผ์— ๊ฒŒ์‹œ๋จ ยท JacobN

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      Reactions update tickets
      Hi - we have noticed that when a user โ€œreactsโ€ to an email notification it updates the ticket. This adds an unnecessary ...

      2025๋…„ 3์›” 19์ผ์— ๊ฒŒ์‹œ๋จ ยท Judy Correia

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      How to detect multiple contacts from customers
      Does anyone have an interesting way to detect multiple tickets from a customer in Triggers? I am looking to satisfy a re...

      2025๋…„ 2์›” 19์ผ์— ๊ฒŒ์‹œ๋จ ยท Michael

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      Help with search syntax : OR
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      Hi, I am trying to do an OR search in zendesk and cannot seem to get full list of tickets. I need to search for a numeri...

      2024๋…„ 1์›” 30์ผ์— ๊ฒŒ์‹œ๋จ ยท Daniela Ragonese

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      Merging "Customer" entities in Zendesk.
      Hi! I'm a new guy at Zendesk and I have the following task (longread): GIVEN: - There is a business (na...

      2025๋…„ 3์›” 10์ผ์— ๊ฒŒ์‹œ๋จ ยท Dmitrii Kuzin

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      Updating / combining tickets from external alert emails ?
      Hello, I've seen this subject mentioned and we've tried a number of times to figure this out with no luck so far, so hop...

      2025๋…„ 3์›” 07์ผ์— ๊ฒŒ์‹œ๋จ ยท Will

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