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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Custom field description based off form or user tags?
      It looks pretty straightforward to translate a ticket field description for end users based off the language using dynam...

      2024년 9월 25일에 게시됨 · Wil Hines

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      Trigger or Automation on Missing Requester Phone Number
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      I'm wanting to make a trigger or automation work with the condition that the requester phone number is blank. I have a “...

      2024년 10월 01일에 게시됨 · Larry Click

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      Loading css application.css in external template like vue, react template
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      I am calling the Zendesk API from an external Vue app to retrieve all articles. I can render the article body in HTML, b...

      2024년 9월 24일에 게시됨 · Emad Eddin Alzeibak

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      Printing specific fields
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      Hi all. Is there a way to print just print out just specific fields such as the requestor name, subject and a custom fie...

      2024년 9월 29일에 게시됨 · Cliff Rene

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      How to manage wrong email addresses of customers?
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      same issue as

      2024년 10월 11일에 게시됨 · Shyanne Lawrence

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      Side conversations disappearing after creation
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      Afternoon, A few of my agents have been commenting that on occasion, a side conversation that they have created vanishes...

      2024년 3월 08일에 게시됨 · Carson Hess

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      Ticket Creation Issues
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      Howdy all! I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requ...

      2024년 10월 18일에 게시됨 · Geoff Ludwig

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      Removing "Null" as an Option from Required Ticket Fields for End-Users
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      We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help...

      2021년 12월 22일에 게시됨 · Tino R.

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      How to manage wrong email addresses of customers?
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      Hello, We have a global Operations team based out of multiple countries and at times during an email conversation the te...

      2023년 8월 11일에 게시됨 · karankuwarbidxb

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      Blank space added when an email is sent from triggers.
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      Hello everyone, I'm currently setting up a few triggers to send customized email to our customers. To do so, I'm using H...

      2021년 10월 13일에 게시됨 · Florian PRESTIFILIPPO

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