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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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Hi Community - need some advice. We have an api running to upload any newly onboarded customers as a contact with Zendes...

2025년 4월 10일에 게시됨 · Antonio Kortje

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I'm implementing the feature "Enabling authenticated visitors for messaging with Zendesk SDKs". However...

2025년 4월 09일에 게시됨 · Phuoc Nguyen

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I've been losing my mind over this issue for way too long. We use Messaging (not classic), and have just one simple flow...

2024년 10월 28일에 게시됨 · Kyle Beaulieu

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I've searched everywhere and cannot find this. I know how to update the email template for the Email channel. I am looki...

2025년 3월 12일에 게시됨 · Siobhan

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Hi We are looking to integrate the Zendesk Facebook Integration but we want it to be a secondary messaging app on our fa...

2025년 3월 18일에 게시됨 · Ofer Razon

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We have 8 Instagram accounts and 4 Facebook Messenger accounts generating messaging tickets. When they come in we have n...

2025년 2월 02일에 게시됨 · Aaron

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We currently have a rather small support team, with one agent responsible for answering incoming chats. The chat volume ...

2024년 12월 09일에 게시됨 · Isak Tapper

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Hello everyone! I'd like to know if it would be possible to send bulk messages on Whatsapp via Zendesk? Actually, I'm no...

2025년 2월 12일에 게시됨 · Thiago J.

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I understand that If we enable multiple features, they would be presented in this order:
  1. Self service
  2. ...

2024년 10월 18일에 게시됨 · mfg

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Need to send message from customized third party application to live agent after making websocket connection. There is n...

2025년 2월 07일에 게시됨 · Sunil Panwar

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