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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      Zendesk SSO Keycloak SAML Integration
      How can we Integrate SSO using Keycloak successfully with Zendesk

      2024๋…„ 1์›” 17์ผ์— ๊ฒŒ์‹œ๋จ ยท Abdelhameed Khaled

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      Custom User profile App
      ๋‹ต๋ณ€ํ•จ
      We are thinking to build our own custom app that would straight in Zendesk give agents an overview of customer account w...

      2023๋…„ 12์›” 19์ผ์— ๊ฒŒ์‹œ๋จ ยท Vladimir P

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      Configuring multiple Zendesk instances
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      Hello! We have multiple teams using Zendesk and Jira Right now, every ticket sends the same fields to Jira. I'd like to ...

      2023๋…„ 12์›” 08์ผ์— ๊ฒŒ์‹œ๋จ ยท Ben Silver

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      How to open a Zendesk ticket when a Jira ticket is updated?
      ๋‹ต๋ณ€ํ•จ
      Hi guys, wondering if a ticket can be reopened when a linked Jira ticket is commented on. Currently, do not see any poss...

      2023๋…„ 12์›” 18์ผ์— ๊ฒŒ์‹œ๋จ ยท Nick Thayer

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      How to export data from the Time Tracking app
      ๋‹ต๋ณ€ํ•จ
      Hello, I would like to export data from the Time Tracking app (

      2024๋…„ 1์›” 11์ผ์— ๊ฒŒ์‹œ๋จ ยท Renaud Croix

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      Microsoft teams voice integration
      ๋‹ต๋ณ€ํ•จ
      Currently our telephony system is with ring central and the interface we have with zendesk allows incoming/outgoing call...

      2024๋…„ 1์›” 09์ผ์— ๊ฒŒ์‹œ๋จ ยท Steven Leong

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      Keeping Zendesk Tickets Open on Our Website
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      Hi, I'm seeking assistance on achieving a specific goal. Our aim is to maintain Zendesk tickets open directly within our...

      2024๋…„ 1์›” 05์ผ์— ๊ฒŒ์‹œ๋จ ยท Johnny Joseph

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      Jira integrations update to support Jira 9
      Hello The Jira app does not support Jira 9 and no longer works. Please can I have an ETA on when it will be upgraded? Ma...

      2024๋…„ 1์›” 09์ผ์— ๊ฒŒ์‹œ๋จ ยท Paul Bird

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      Feature request handling
      ๋‹ต๋ณ€ํ•จ
      For Feature Request tickets we would like to follow the below workflow: 1. Create an Enhancement request ticket in Jira ...

      2021๋…„ 4์›” 09์ผ์— ๊ฒŒ์‹œ๋จ ยท Hema Ranganathan

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      App crash
      We are contacting you in order to report an issue with your sdk that is causing app crashes amongst numerous Android use...

      2024๋…„ 1์›” 05์ผ์— ๊ฒŒ์‹œ๋จ ยท Anna

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