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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Hiding author in search results based on theme settings?
      I am trying to figure out how to hide the author in search results.

      2025๋…„ 3์›” 07์ผ์— ๊ฒŒ์‹œ๋จ ยท David Wexelblat

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      Hide Specific Dropdown Values
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      I am looking to hide specific dropdown values based on a form selection. We use a form by product approach and for a spe...

      2023๋…„ 9์›” 01์ผ์— ๊ฒŒ์‹œ๋จ ยท Stephen Keogh

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      How Can I Add Specific Text in new_request_page.hbs template based on Ticket Form ID?
      ๋‹ต๋ณ€ํ•จ
      Hi, I'm working on adding a new contact form to our help center and routing end users to specific ticket form based on w...

      2021๋…„ 8์›” 06์ผ์— ๊ฒŒ์‹œ๋จ ยท Lila Kingsley

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      category_page.hbsใซใ€ใ‚ซใƒ†ใ‚ดใƒชใƒผใฎไธ€่ฆงใ‚’่กจ็คบใ™ใ‚‹ๆ–นๆณ•ใฏใ‚ใ‚Šใพใ™ใ‹๏ผŸ
      category_page.hbsใซใ€ใ‚ซใƒ†ใ‚ดใƒชใƒผใฎไธ€่ฆงใ‚’่กจ็คบใ™ใ‚‹ๆ–นๆณ•ใฏใ‚ใ‚Šใพใ™ใ‹๏ผŸ category_page.hbsใ‚’ไปฅไธ‹ใฎใ‚ˆใ†ใซใ—ใŸใ„ใจๆ€ใฃใฆใ„ใพใ™ใ€‚ ใƒป็”ป้ขๅทฆใฎใ‚ตใ‚คใƒ‰ใƒใƒผใซใฏใ‚ซใƒ†ใ‚ดใƒชใƒผใฎไธ€่ฆงใ‚’่กจ็คบ ใƒป็”ป้ขๅณใฎใ‚ณใƒณใƒ†ใƒณใƒ„ใ‚จใƒชใ‚ขใซใฏใ€ใ‚ซใƒ†...

      2025๋…„ 3์›” 11์ผ์— ๊ฒŒ์‹œ๋จ ยท Takasumi๏ผˆDesiger๏ผ‰

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      Trying to Hide the H1 tag in Articles
      ๋‹ต๋ณ€ํ•จ
      I am publishing content to Zendesk Guide via MadCap Flare's Zendesk Connect plugin. When I do my articles all now have a...

      2024๋…„ 5์›” 09์ผ์— ๊ฒŒ์‹œ๋จ ยท Sharlyn Katzner

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      The Zendesk/Madcap Flare H1 issue
      Hi all โ€ฆ I commented in an old thread on this but I'm not sure it'll prompt any responses (apologies if it does and this...

      2025๋…„ 3์›” 05์ผ์— ๊ฒŒ์‹œ๋จ ยท Jason King

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      Cloudflare Bot Management
      Hi there I have a

      2025๋…„ 3์›” 05์ผ์— ๊ฒŒ์‹œ๋จ ยท Jonathan Gurwitz

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      How do you set up notifications for community posts?
      ๋‹ต๋ณ€ํ•จ
      We've had zendesk for awhile but have never used the community feature. I am experimenting with it, but I cannot figure ...

      2023๋…„ 4์›” 13์ผ์— ๊ฒŒ์‹œ๋จ ยท Jon Morin

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      How to add icons/symbols to article titles
      ๋‹ต๋ณ€ํ•จ
      Hi, is there a way to add icons or symbols to the titles of the article? as example, we'd like to show the symbol of a c...

      2020๋…„ 3์›” 26์ผ์— ๊ฒŒ์‹œ๋จ ยท Carlo Dalessandro

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      How can I check the user type for the logged in user on Help center Template code?
      ๋‹ต๋ณ€ํ•จ
      Hi, I'm looking for a solution where I'll be showing an option on the Zendesk Guide (Help Center) Template on the header...

      2021๋…„ 7์›” 22์ผ์— ๊ฒŒ์‹œ๋จ ยท Groffer Anderson

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