최근 검색
최근 검색 없음
Q&A - Reporting and analytics
Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.
모두 표시
최근 활동별 정렬
We recently transitioned our CSAT rating system to a 1-5 scale to capture NPS and more detailed feedback, including addi...
2025년 2월 21일에 게시됨 · Meredith DuVal Thomas
0
팔로워
0
투표 수
0
댓글
I'm trying to get median calculated and it's always returning me 0 as a result. I found out that I have lots of 0 values...
2021년 6월 29일에 게시됨 · Otto Lindqvist
4
팔로워
0
투표 수
6
댓글
Hi All, Very new to ZenDesk here and am currently creating a number of reports and dashboards but one of them has go...
2021년 10월 27일에 게시됨 · Morris Coyle
4
팔로워
0
투표 수
5
댓글
HI, I am trying to check our proposed response times for requests hitting the system via various channels and don't se...
2025년 2월 11일에 게시됨 · Philip Allsworth
0
팔로워
0
투표 수
0
댓글
Hello - I am looking to build a report that can give me the following metrics. Report on how many tickets are solved wi...
2025년 2월 10일에 게시됨 · Kristen Vanderkooy
0
팔로워
0
투표 수
0
댓글
Hello and good morning from a windy Sweden! We are in our first two months of using Zendesk for our Support team and ar...
2025년 1월 08일에 게시됨 · Mattias Malré
3
팔로워
0
투표 수
5
댓글
Is there a way to report or find all users who have "Can view tickets from user's org"? Just a simple list of all users ...
2023년 2월 17일에 게시됨 · Jake Warren
9
팔로워
3
투표 수
5
댓글
We are trying to figure out a way to create a detailed report that does the following as well as a dashboard widget that...
2025년 1월 28일에 게시됨 · Richard Braun
0
팔로워
0
투표 수
0
댓글
Hey guys, I have an issue with Drill in where it shows more tickets than it is supposed to in reports that use more tha...
2023년 5월 10일에 게시됨 · Marina Angelska
12
팔로워
8
투표 수
6
댓글
I'm trying to create a calculated metric for a report that will show me % of tickets that haven't been updated in 7 days...
2023년 4월 24일에 게시됨 · Thomas Koch
3
팔로워
0
투표 수
5
댓글