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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      We are excited to launch AI agents and automated resolutions!
      고정됨
      Dear Customers, We are excited to launch AI

      2024년 4월 25일에 게시됨 · Shawna James

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      Product Feedback Guidelines & how to write a good product feedback post
      고정됨
      Welcome to the Product Feedback Topic for Zendesk AI & automation! No one knows our products better...

      2024년 1월 08일에 게시됨 · Shawna James

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      Product Feature + Feature Request Post Template
      고정됨
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      2024년 1월 08일에 게시됨 · Shawna James

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      Provide Zendesk Explore Reporting for AI Writing Feature Usage
      Use Case: Our customer care teams have started using Zendesk's generative AI writing tools, including t...

      2025년 3월 25일에 게시됨 · Jordan Knott

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      Creating a "Confidence" level for Auto-Assist, so as to route tickets that Auto-Assist will be able to help with faster.
      Looking for some kind of ticket field or label that pre-lists the confidence that auto assist will be able to generate a...

      2025년 3월 24일에 게시됨 · Francisco Serna

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      Editing privileges for AI agents
      Currently, AI agents can only be edited by an administrator. We believe that it is a security issue that only administra...

      2025년 3월 07일에 게시됨 · 杉田 幸大

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      The AI Agents Advanced (Ultimate) 'Sources' option is not available when using AI Agent from within the Messaging widget in Zendesk
      When testing AI Agents Advanced bots via the Ultimate web interface, we see ‘Sources’. So the user is able to verify the...

      2025년 3월 13일에 게시됨 · Stuart French

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      Possibility to save custom prompts for AI writing tool
      The enhancement of the AI writing tool with custom prompts is a cool feature, especially for translations. In this conte...

      2025년 3월 18일에 게시됨 · Remo

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      API Integration organizer in Advanced AI Agent (Ultimate)
      Hello everyone! I would like to request a feature that allows us to organize all the different integrations into their o...

      2025년 3월 12일에 게시됨 · Tomas Iñiguez

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      Attach images and documents to AI auto assist respons
      Hi Zendesk Team, Our agents frequently need to attach files or paste images when responding to customer inquiries. While...

      2025년 3월 05일에 게시됨 · Caitlin Graham-Pedersen

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