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Feedback - Zendesk WFM

Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

2024년 2월 01일에 게시됨 · Shawna James

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Welcome to the Product Feedback Topic for Zendesk's WFM (Workforce Management)! No one knows our products better than ...

2024년 2월 01일에 게시됨 · Shawna James

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Hi Team,   We are seeking your help in improving or enhancement of the ZD WFM  feature, where agents find the “Activity ...

2025년 2월 26일에 게시됨 · Maribeth Penalba

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

2024년 9월 03일에 게시됨 · Aaron Doane

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Add a pop-up notification that will be triggered when user is on a locked status and trying to open or start a productiv...

2024년 10월 16일에 게시됨 · Ryan Casilag

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It's actually annoying that you're getting these ideas to better your product from customers without compensating them r...

2025년 2월 05일에 게시됨 · Ryan Casilag

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For agents who are on Overtime, we need to plot workstreams / or activity so as not to impact adherence. But if we modif...

2024년 11월 04일에 게시됨 · GUJU

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Problem: Custom roles in Zendesk WFM do not currently allow the ability to view/edit a user who is not already associate...

2025년 2월 04일에 게시됨 · Laura L.

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We’ve identified an issue with the staff scheduling figures when combining workstreams. Currently, when agents are assig...

2025년 1월 31일에 게시됨 · Nicola Sale

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

2025년 1월 29일에 게시됨 · Renz Belardo

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