Fix the process for renaming support groups
We have a variety of teams using Zendesk which sometimes means renaming groups. This causes significant problems in Explore:
- Renaming the group looks seamless in support, but in Explore it seems to actually create a new group
- All reports based on the renamed group stop working as soon as the change is synced to Explore
- There is no way to identify which reports might be using the group
- Explore doesn't have any options to bulk edit, replace, save a search or even open a query in a new tab so for every report I need to search, open the query, edit it and then repeat. Based on the search I just did I need to update 253 reports as a result of renaming a group, which is going to require a lot of manual effort
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Comentário oficial
Hey everyone,
Thanks for sharing your feedback! We actually have another similar post here that I encourage you to add your feedback to: Group name updates don't reflect in the Explore filters
I will be closing this thread for comments in the meantime.
Cheers!
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+1
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Same here. I spent ages scrabbling around wondering why my reports were not pulling enough data only to find that this was due to the fact that I had changed the name of a group! I now need to ensure that I have included all versions of the group name over the required time period to make sure that I get the correct data.
Why can't this be dynamic? Why does Zendesk seem to create new group to replace the old rather than allow for the name to be edited?
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