Fix the process for renaming support groups

3 Comentários

  • Comentário oficial
    Brett Bowser
    Zendesk Community Manager

    Hey everyone, 

    Thanks for sharing your feedback! We actually have another similar post here that I encourage you to add your feedback to: Group name updates don't reflect in the Explore filters

    I will be closing this thread for comments in the meantime.


  • Joel Mayer


  • Rachel Martin

    Same here. I spent ages scrabbling around wondering why my reports were not pulling enough data only to find that this was due to the fact that I had changed the name of a group! I now need to ensure that I have included all versions of the group name over the required time period to make sure that I get the correct data.

    Why can't this be dynamic? Why does Zendesk seem to create new group to replace the old rather than allow for the name to be edited?


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